Service Learning
Agency
Handbook 

for

Fullerton College

:www.fullcoll.edu

 

321 E. Chapman Ave

Fullerton, CA 92832

(714) 992-7000

 

Information compiled by Deidre Hughes and Tamara Trujillo

 

 

 

 

 

 

Table of Contents

 

 

Why This Handbook?
Expectations of Service Learning Agencies
What Is Service Learning?
Service Learning: Essential Elements
Service Learning Redefines the Classroom Paradigm
Service Learning Roles
Service Learning Benefits
The Mechanics Of Service Learning
Practical Tips For Agency Success
Steps To Becoming A Fullerton College Service Learning Site
Facts About Fullerton College
Student Comments About Service Learning
Principles Of Good  Practice

 

 

 

      

 

WHY THIS HANDBOOK?

 

         Service learning is receiving unprecedented recognition for its value to students, higher education, and community. Service learning programs consist of four main elements: the student, the college instructor, the service learning program staff, and the community. The importance of the community service site cannot be underestimated. In fact, successful service learning is largely dependent on the level of partnership and collaboration between community agency and educational institution.

 

        This handbook is about understanding and developing this critical partnership. This requires a considerable commitment of time, resources, and effort on our part; however, the results for your agency, the service learning students and our community can be dramatic and transformative.

 

        Please review this handbook carefully as it is the first step in the process of becoming a service learning partner and placement site.

 

EXPECTATIONS OF SERVICE LEARNING AGENCIES

 

Being a service-learning placement site is not for every agency. Our experience has shown that a high quality placement depend on the following five critical areas. We ask that you keep these things in mind as you consider service learning opportunities for Fullerton College students.

 

1. WHAT KIND OF ORIENTATION / TRAINING IS PROVIDED?

·       Is it structured? Comprehensive? Well organized?

·       Are any written materials provided?

·       Will the student understand the agency’s mission and how his/her service learning assignment will contribute to that mission?

·       Will student feel welcome and appreciated?

·       Will students be encouraged to bring a copy of the course assignment?

 

2. TYPE AND QUALITY OF SUPERVISION

·       Will the student feel comfortable and be encouraged to talk/share issues and problems with the agency supervisor?

·       Does the supervisor view him/herself as a “partner in education”?

·       Will other agency staff understand the role of the service as a part of curriculum?

·       Will staff be friendly and help make the student feel comfortable?

·       Will staff be committed to assisting students in creating an academically relevant/significant experience?

 

3.  RECOGNITION

·       What will the agency do to show appreciation to the student?

 

4. OVERALL EXPERIENCE

·       Will the student be challenged to learn from the experience?

·       Will the experience strengthen the student’s commitment to service and the community involvement?

·       Will the student gain a better understanding of the relationship between service and citizenship?

 

5. ASSESSMENT

·       Will the agency staff demonstrate flexibility to adapt procedures/policies in effort to increase program success?

·       Will the agency be willing to participate in program and student assessment?

·       Will the staff be willing to engage in ongoing dialogue with the course instructor?

 

 

WHAT IS SERVICE LEARNING?

 

·      Service learning uses community service as the vehicle for students to reach their academic goals and objectives by integrating learning objectives with community needs.

 

·      Service learning is integrated into the academic curriculum and provides structured opportunities for students to reflect critically on their experience through a mix of writing, reading, speaking, listening, and group activities.

 

·      Service learning provides students with opportunities to use newly acquired skills and knowledge in real-life situations in their own communities.

 

·      Service learning fosters a sense of caring for others and a commitment to civic responsibility.

 

·      Service learning is based on a reciprocal relationship in which the service reinforces and strengthens the learning, and the learning reinforces and strengthens the service.

 

·      The combination of focusing on meeting community needs, identifying learning objectives, and intentionally reflecting on what is being learned makes service learning unique and fundamentally different from community service, volunteerism, and experiential education.

 

·      Community service helps meet community needs through volunteer efforts. While meeting these needs, service learning also allows students to use the service experience as a foundation to better understand the curricular objectives of the course.

 

·      The goal of service learning is to educate those who serve. This is not necessarily the goal of volunteerism, community service, or experiential education.

 

·       Service learning gives academic credit for demonstrating learning achieved through the service, not just for putting in hours.

 SERVICE LEARNING:

ESSENTIAL ELEMENTS

 

RECIPROCITY  

The service and learning must be worthwhile for both the student and the community agency. There must be a mutual engagement between the server and those served.

 

DEVELOPMENT  

Service learning occurs in different stages: from observation, to experience, to mastery, to leadership.

 

MEANINGFUL SERVICE 

Service tasks need to be relevant and challenging in order to strengthen students' critical thinking.

 

DIVERSITY 

Service learning students are challenged to interact with a broad cross-section of the population within the community.

 

REFLECTION

Intentional, systematic reflection about the experience must take place in order to accomplish course objectives.

 

SERVICE LEARNING REDEFINES THE CLASSROOM PARADIGM

 

 

From the concrete product of Å-------------------------Æ To a continuous circle of traditional silos of activity                                   learning that integrates key

spheres of influence & activity

 

 

TRADITIONAL CLASSROOM PARADIGM

The CLASSROOM is seen as the physical space on the college campus.

 

EThe Student - is a passive participant in the classroom setting with limited input into what shapes

                       the learning environment.

EThe Faculty Member - is the knowledge expert & authority figure with control over the inputs

                                that shape the learning environment.

EThe Community - contribution to the learning environment is extremely limited with total

                                   dependence on the faculty member through invited presentations or perhaps being

                                   part of a community advisory group for specific college programs.

EThe Institutional role - is one of support and policy with limited actual impact on what shapes

                                   the learning environment.

 

Ç

From

 

To

È

SERVICE-LEARNING CLASSROOM PARADIGM

 

The CLASSROOM is seen as a circle of learning, that places equal value on the knowledge that

each key member brings to the learning environment. It is not constrained by physical space nor location.

 It requires different contributions and roles from key players.

 

EThe Student  - must become an active learner contributing to the learning of every other

                                    member of the class.

EThe Faculty -  member must become the facilitator of this learning environment in a manner

                                   that aggressively maintains academic rigor.

EThe Community -  must become an integral co-instructor for the student, deeply committed

                                   to the student's learning.

EThe Institution - must become an active collaborator with the community to identify

                                   appropriate community needs and issues and then connect them with the

                                   academic curriculum.


 

 

   SERVICE LEARNING ROLES

 

    All Service Learning Programs are Composed of the Following Roles:

 

 

 

SERVICE LEARNING BENEFITS

Benefits to Students     C

 

v  Service learning enriches student learning of course material by moving them from the margin of the classroom experience to the center. It “brings books to life and life to books.”

 

v  It enhances critical thinking skills and broadens perspectives.

 

v  Students come to see the relevance and importance of academic work in their real-life experience.

 

v  It improves interpersonal and human relations skill which are increasingly viewed as the most important skill in achieving success in professional and personal spheres.

 

v  It provides guidance and experience for future career choice.

 

v  It enhances students’ self-esteem by allowing them to “make a difference” through their active and meaningful participation to their communities.

Benefits to the Community (Agency) B

 

v  Service learning initiatives provide the community with substantial human resources to meet its educational, human, safety, and environmental needs. The talent, energy and enthusiasm of our college students are applied to meet these ever-increasing needs.

 

v  Community agencies gain the opportunity to participate in an educational partnership.

 

v  Service learning creates a spirit of civic responsibility that replaces the current state of dependence on government programs and altruism by the experts. It results in a renewed sense of community and encourages participatory democracy.

 

v  Many students commit to a lifetime of volunteering after this experience, creating a democracy of participation.

Benefits to the College      C

 

 

v  Service learning supports the Fullerton College mission, philosophy, and strategic goals, especially those relating to the development of partnerships with the larger community and the promotion of public relations and community development.

 

v  Service learning improves student readiness for transfer and/or employment.

 

v  The tracking of students who participate in service learning programs shows an increase in student satisfaction and retention.

Benefits to Faculty Members   B

 

 

v  Service learning changes our role from the expert to the resource, and with that change we enjoy a new relationship with our students and a new understanding of how learning occurs.

 

v  As we connect the community with the curriculum, we become more aware of current societal issues as they relate to our academic areas of interest.

 

v  Service learning enriches and enlivens teaching by helping students move from being passive recipients of information to those who are actively engaged in the learning process by helping students master course content, and by increasing course retention rates.

 

v  We identify new areas for research and publication and thus increase our opportunities for contribution to the profession.

 

 

 

THE MECHANICS OF SERVICE LEARNING

 

Faculty members incorporate a service leaning component within their class curriculum. Service learning offers a continuum of possibilities ranging from a one time service experience (e.g., a half day beach clean-up), to working with the same agency for 2-4 hours a week over the course of a semester (e.g., tutoring at risk youth one afternoon a week for 12-13 weeks). The range of appropriate placements is guided by the learning objectives of the particular course. For example, helping a YMCA increase the number of children served would be a very appropriate placement for a marketing class, while tutoring at-risk-youth would not.

 

The faculty member sets a minimum number of hours to be completed and develops a reflective component that may include assignments such as journals, readings, class discussions, writing assignments, class presentations, and group activities about the service experience.

 

At the beginning of each semester, the faculty member introduces the service learning component to his or her class. Students fill out necessary forms for placements and are given information about placement options. Students choose one of these “approved” placements based on their interests, schedule, and location. Contact is then made with the agency. At the end of the semester, the instructor disseminates assessment forms to his/her students and participating agency(ies).

 

ADJUSTING TO THE ACADEMIC CALENDAR

Because the service is integrated into the class structure, students must be able to complete their placement within the semester time frame (14 weeks, maximum). Although the fall and spring semesters are 18 weeks long, it takes a couple of weeks to get students assigned, oriented, and started. In addition, the last week is devoted to exams. Agencies are asked to adjust by scheduling orientations and training at the beginning of each semester and by developing placements that can be completed in one semester. Below is an overview of the Fullerton College academic calendar indicating when classes begin and end. (Remember, student placements generally begin during the second and third weeks of the semester, and end one week prior to the completion of the semester.)

 

 

Fall Semester:  3RD WEEK OF AUGUST-MID-DECEMBER

Spring Semester: 2NDWEEK OF JANUARY-END OF APRIL

Summer Semester: 1ST WEEK OF MAY-MID-AUGUST

 

PRACTICAL TIPS FOR AGENCY SUCCESS

1.    REMEMBER, SERVICE LEARNERS ARE STUDENTS, NOT VOLUNTEERS!

     Supervisors must always keep in mind that not only do service learning students want to help meet important community needs, but they are also using the experience as the basis for understanding their college course. Students are receiving academic credit for learning through their service efforts. Agencies can help by making students think about how the experience relates to the course, the organizational context, and overall societal issues and impact.

2.      PLAN AHEAD!

      Create clear, well thought-out service learning placement descriptions, which outline tasks, responsibilities, and required skills.

3.     BE AWARE THAT SOME STUDENTS MAY NOT MATCH YOUR NEEDS.

         BE SELECTIVE!

Although the faculty member might refer student service learning candidates to your agency, the final selection will be made by you. If a student’s qualifications and/or motivations do not meet the needs of your agency, please request a different student.

4.      ORIENT, TRAIN, SUPERVISE!

We suggest offering students a carefully structured orientation to your agency, staff, and clients. Introduce them to other staff, give them a tour of the facility, and make sure they feel comfortable and welcome. Students should also be familiarized with your mission and key community and societal issues facing your agency. They should see the connection between their service at your agency and the learning objectives of the course assignment.

5.    BE AN INVOLVED TEACHER AND MENTOR FOR OUR STUDENTS!

Throughout the assignment, the supervisor should be open to helping the student interpret the experience and the relationship between what he/she is doing, the work of the agency and others, and what he/she is studying in his/her course. The student-supervisor relationship is one of the most significant parts of the student’s experience and often determines the success of the placement. The supervisor is truly a partner in the student’s education and should view him or herself as an “educator.”

6.     SAY THANKS!

Like everyone, students want to be welcome and appreciated. This may take many forms, from letters of recognition, to a thank you note, to a simple acknowledgment of a job well done. They also need to see how their work is important to the agency’s mission.

7.     TALK TO US!

Keep the faculty member informed of any concerns, problems, successes, or other pertinent issues related to the service project and/or student. We are here to facilitate the entire process and ensure that all parties are satisfied.       

 

STEPS TO BECOMING A FULLERTON COLLEGE SERVICE-LEARNING PLACEMENT SITE

 

 

SERVICE LEARNING SITES SHOULD BE WILLING TO DO THE FOLLOWING:

 

1.                   Become familiar with this service learning agency handbook.

 

2.       Invite the faculty member using service learning to the service site

                                      to discuss service learning opportunities.

 

 

3.                   If scheduled, attend an agency service learning training session.

 

  4.  Complete the “service learning agency contract” form.

 

 

5. Interview service learning student candidates to clarify the responsibilities of the placement and to better understand the objectives of the course assignment in relation to the service project. Gather necessary contact information about the faculty member and/or Fullerton College.

6. Provide the service learning student with appropriate orientation, training, and on-going supervision. Also, collect and review a copy of the

course assignment.

 

7.  Complete assessment forms that evaluate the student and

                                             service learning program.

 

     FACTS ABOUT FULLERTON COLLEGE

 

 

 

Organized in 1913,

   Fullerton College is the oldest community college in continuous operation in California.

 

ENROLLMENT:  18.989

AVERAGE STUDENT AGE: 26

STUDENTS 25 AND UNDER: 60%

STUDENTS BETWEEN 25 AND 34: 21.5%

STUDENTS 35 AND OLDER: 18.3%

 

ETHNIC  REPRESENTATION

 

White: 43.68%

Hispanic: 28.35%

Asian:  14.46%

Black (non-Hispanic): 2.91%

Filipino: 2.64%

American Indian/Alaskan: 0.77%

Pacific Islander: 0.33%

Undetermined: 5.84%

Other: 1.01%

 

FACULTY AND STAFF

 

Full-time faculty:    302

Part-time faculty:   357

Classified staff:      258

Managers:             32

 

 

STUDENT COMMENTS

About Their Service Learning Experience

 

When prompted to reflect anonymously on their service learning project, here is what a few students chose to say:

 

I would describe service learning as:

 

…priceless lifelong learning.

 

…a great tool in education.

 

…productive!  It teaches you a lot more about the real world than any

    classroom will.

 

Students chose their service learning reflection essay as their favorite essay project because:

 

…I learned the most.  It made me apply what I want to do in the future.

 

…it really stirred a sense of further commitment and involvement within

   my community.

 

…I really enjoyed the service I did and when you write about something

   you enjoy or are interested in it makes the paper more fun.

 

…it allowed me to dig deep within my soul to find a true answer to a

  major obstacle in life.